Wrote personalized messages across the Alight Worklife platform: emails, texts, push notifications, and articles to help users navigate wellbeing and benefits with clarity and ease.

Scripted friendly, step-by-step video guides for emergency scenarios, helping drivers feel confident and prepared during moments of stress or uncertainty.

Designed natural chatbot dialogue for Alight’s virtual assistant, guiding users through benefits, tasks, and common questions with supportive, human-centered language.

Wrote benefit-driven copy for Northwestern Mutual, helping policyholders understand how to convert a life insurance payout into lasting income for their beneficiaries.

Wrote compassionate, informative copy explaining Northwestern Mutual’s Terminal Illness Benefit, helping policyholders understand how to access accelerated funds with clarity and peace of mind.